Get in Touch With Us
This page is for readers who want to reach the editorial team behind New Betting Sites UAE — to flag an error, ask about how we rank mobile betting sites in the UAE, propose a partnership, or query something in a review. Email is the only channel we run, and a person reads every message.
Email the editorial team
Write to [email protected]. We aim to reply within two working days, Sunday to Thursday, which is the standard UAE working week. Messages sent over a weekend or a public holiday are picked up on the next working day.
Three things make a reply faster: the page or brand you are writing about, the device and operating system if the issue concerns an app, and a date or screenshot if you are reporting that an offer or a payment route has changed. We cannot act on a report we cannot locate.
Where we can help, and where we cannot
| Type of enquiry | What we can do |
|---|---|
| Factual corrections to a review or comparison table | Check the claim against the operator's own published terms and amend or remove it |
| Feedback on a mobile app — crashes, in-play lag, Arabic right-to-left layout faults | Log it, look into it and reflect it in the next update of that write-up |
| Questions about our ranking method or editorial ratings | Explain how a score was reached and which criteria carried the weight |
| Partnership, advertising or affiliate enquiries | Discuss terms, with the standing condition that money does not move a brand up a list |
| Account disputes, withdrawal delays, closed or limited accounts, KYC or source-of-funds requests | Nothing — we are not an operator and hold no account data. These go to the operator's own support, then its licensing body or dispute service |
| Legal advice on betting in the UAE, or tax on winnings | Nothing — consult a qualified professional |
Read this before you write about an account problem
New Betting Sites UAE is an independent comparison publisher. We do not hold customer funds, cannot see your balance, cannot release a withdrawal, cannot reopen a closed account and cannot speed up identity verification. If a sportsbook has frozen a payout, asked for source-of-funds documents or voided a bet under its settlement rules, the operator's own support team is the first and only route that can resolve it. Ask for the decision in writing and the specific term it relies on — void and dead-heat rules, maximum payout limits and bet settlement rules are where most disputes actually sit.
If the operator's answer does not satisfy you, escalate to the dispute service named in its own terms and licensing page. Because every site we cover is licensed offshore rather than by the UAE regulator, that route is the one available to you.
The legal position, stated plainly before anything else
The General Commercial Gaming Regulatory Authority (GCGRA), established in September 2023, licenses commercial gaming in the UAE. Its remit covers The Game LLC national lottery, the land-based licence at Wynn Al Marjan Island scheduled to open in September 2027, and online gaming — where a single operator has been authorised to date. The GCGRA issues a Sports Wagering licence and an Internet Gaming licence, so sports wagering is explicitly part of the framework. That licensed online product is geolocation-restricted to players inside the UAE, prohibits VPN use and is limited to those aged 21 and over.
Everything outside that framework remains a criminal offence under Federal Decree-Law No. 31 of 2021, the Crimes and Penalties Law. The criminal law is federal and identical in all seven emirates — Dubai is not treated differently from Sharjah or Abu Dhabi. Every operator named on this site is licensed offshore. None is licensed, approved or authorised by the GCGRA, and nothing here should be read as saying otherwise. We publish reviews as information; the decision and its consequences are yours, and a qualified legal professional is the right person to advise on your own position. This statement was last verified on Sep 22, 2026, and because the framework is new and moving, we re-check it regularly. We do not publish article numbers or penalty figures, as sources disagree and we have not verified them.
A related point we are often asked about: betting is not offered at UAE racecourses. Meydan Racecourse and the Dubai World Cup run prize and prediction competitions, not a tote. Camel racing is likewise not a betting product on the ground here.
Who to contact for support, and where we sit
If gambling is causing harm to you or someone close to you, please contact a support service rather than us. Takalam offers confidential mental-health support in the UAE in Arabic and English. Gambling Therapy provides free online support worldwide at gamblingtherapy.org. Every site we review should also offer its own deposit limits, loss limits, time-outs and self-exclusion inside the account settings — use those tools directly, as they are the ones that actually bind the account you hold.
Two things we will not do. We will not help anyone evade geolocation checks, ISP blocks, KYC or payment screening, and messages asking for that get no answer. And we will not treat an offshore site as a route around exclusion: the GCGRA Voluntary Self-Exclusion programme applies to licensed UAE gaming and does not reach offshore operators, which means self-exclusion has to be set with each operator separately. The UAE Responsible Gaming Alliance works alongside the regulator on this. If you have excluded yourself somewhere, the honest answer is to stay excluded.
Corrections: what we will change and how fast
Commercial terms move constantly, so corrections are the most useful mail we get. The ones we act on quickest:
- Offer terms that have changed — for example a headline such as BetNinja's up to 55% extra on a winning acca, InstantCasino's up to 40% extra on combo bets, or Golden Panda's 10% weekly cashback, where the leg count, minimum qualifying odds, cap or expiry no longer matches what is advertised.
- Bonus mechanics — whether the free-bet stake is returned, whether minimum qualifying odds apply, and what the maximum payout limit is on a settled acca.
- Payment routes — a method that has stopped working from the UAE, a changed withdrawal processing time, or a conversion spread that is materially different from what we describe.
- App faults — an iOS or Android build that crashes at kick-off, in-play markets that lag badly, cash out that fails to trigger, or an Arabic interface where the right-to-left layout breaks.
- Market coverage — depth that has thinned on the ADNOC Pro League, the Premier League, LaLiga, the Champions League, the Indian Premier League, ICC events, the Pakistan Super League, the Abu Dhabi T10, the Abu Dhabi Grand Prix or esports betting.
Verified corrections are made to the page and the fact-check date is updated. Where a claim turns out to be operator advertising we cannot confirm independently, we label it as such rather than deleting the question.
How we rank, so you know what you are querying
Ratings here are editorial judgements from desk research — reading published terms, licensing pages and app store listings — not customer-review scores and not the result of us depositing or placing bets. We have not tested any operator with real money. Advertised payout speeds are reported as advertised, never as measured.
On a page about mobile betting, the criteria that carry the most weight are odds margin and overround on football and cricket, market depth across pre-match and in-play, whether cash out and bet builders work reliably on a phone, Arabic support and right-to-left layout, and payment routes that function from the UAE. Bonus size sits below all of that. Commission from an affiliate link never buys a position, and if you think a ranking looks bought, say so in an email and we will explain the reasoning behind the score.
Three brands readers query most
BetNinja, rated 10.0, sits top because its acca-focused promotion — up to 55% extra on a winning accumulator — is aimed squarely at the multi-leg football betting most readers here actually place, and because its sportsbook depth across the Premier League and the Champions League holds up on mobile. The material conditions are the ones to check before you complain to us: minimum leg counts, minimum qualifying odds per leg, and a cap on the boost. The limitation is that an acca boost rewards a bet type with a low strike rate, so it flatters a promotion that most weeks pays nothing; if you bet singles, it is close to worthless to you.
InstantCasino, rated 9.9, earns its place on a simpler combo offer — up to 40% extra on combo bets — with a sportsbook that pairs it against a broad casino and live-dealer operation. It is worth a look if you want one account covering both. Its limitation is that the combo uplift is narrower than the top-ranked equivalent, and the sportsbook is not the whole business, so cricket depth on the PSL or Abu Dhabi T10 can be thinner than a football-led bettor would guess from the front page.
CoinPoker Casino, rated 9.6, is the one to ask about if your UAE card keeps declining. It is built around cryptocurrency payments, which is the practical reason it appears here rather than any promotional edge, and it also carries up to 40% extra on combo bets. The limitations are real: crypto pricing moves against you between deposit and withdrawal, the poker and casino side is the core product rather than the sportsbook, and paying in a volatile asset adds a cost that has nothing to do with the odds.
Money questions we can and cannot answer
We can explain generally how the money works; we cannot see your transaction. Bettors in the UAE consistently report that local cards and bank transfers decline gambling merchant category codes, which leaves international e-wallets and cryptocurrency as the routes people use. Both leave a record — there is no anonymous route, and we will not pretend otherwise.
Most offshore sportsbooks do not hold accounts in UAE dirham. The dirham is pegged to the US dollar at roughly 3.67, so the peg is stable, but you are typically converting twice — AED into the site's currency on deposit and back again on withdrawal — and paying a spread at each end on top of any fixed fee. Crypto adds its own network fee and price movement. Ask each operator directly for its deposit minimum, withdrawal minimum, per-method fee and stated withdrawal processing time, and expect KYC and source-of-funds checks to add days the first time you cash out. Winnings are not taxed in the UAE, though home-country obligations may apply — again, a qualified professional is the person to ask, not us.
Beyond sports: what else these operators run
Almost every brand on this site is a combined operation rather than a pure sportsbook. Alongside pre-match and in-play wagering you will typically find slots, table games and live-dealer rooms, and in some cases poker — CoinPoker Casino being the obvious example. Several headline offers reflect that mix rather than the sportsbook: Lucky Block and WSM Casino advertise 200% up to $25,000 plus 50 free spins, TG Casino a 200% rakeback up to 10 ETH, MegaDice a 200% bonus with a free bet, FastSlots a 200% welcome bonus up to $5,000, and SambaSlots up to 40% more on accas. Casino bonuses and sports bonuses carry different wagering mechanics, and a deposit match aimed at slots rarely releases value for a bettor who only wants football. If you are contacting us about a bonus, tell us which product you meant — it changes the answer entirely. Readers who arrived from our coverage of casinos outside the UK self-exclusion scheme should note that page addresses a separate market and separate rules.
Eligibility and age
The GCGRA-licensed online product in the UAE is restricted to those aged 21 and over. Offshore operators set their own minimum age in their terms, and it varies — check the specific site's terms rather than assuming 18 or 21. Operators also apply their own country restrictions and will verify identity before paying out. If you are under the minimum age at a given site, no correction email from us changes that.
Media, partnership and correction contacts
All of it goes to the same inbox: [email protected]. Put the type of enquiry in the subject line — correction, app feedback, partnership, or general — and it reaches the right person first time. Editorial oversight for this site sits with Yassin Al Maktoum, and the legal and regulatory statements above were last checked on Sep 22, 2026.
We would rather hear that something is wrong than let it sit. If a page here cost you time or money because it was out of date, tell us and we will fix it.